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Vendor Network

We follow an intensive and stringent assessment procedure before incorporating any offshore organization as part of its offshore network.

Each offshore contact center is evaluated on the quality of its people, its process delivery methodologies, its infrastructure and technology capabilities and finally its management culture and business strategy. The following are the parameters assessed during the evaluation process.

 

  • Financial Strength
  • Management Team Experience
  • Facilities, Location, Access
  • Technology Infrastructure LAN/WAN/CRM
  • Telecommunications IPLC's/Voice/Data
  • Human Resources Hiring/Training/Development
  • Process/Reporting/Monitoring
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