How we help to ensure Success

Inbound customer services is paramount In order to remain competitive and profitable in today's markets. You must provide those who wish to contact you the customer service they require in the fastest and most efficient manner possible. To allow you to meet your goals, Surabhi Info Private Limited provides inbound call center services including the following :-

• Understanding the organization's existing processes
• Assessing the offshore requirements on the basis of the above
• Developing a pilot offshore program to initiate the process and measure response
• Evaluating and identifying the most suitable offshore call center solution provider
• Facilitating the outsourcing process
• Playing an active role in knowledge management and process transition
• Coordinating and monitoring implementation of the project
• Managing activities through a single point contact (Account Manager) in the United States
• Ensuring adherence to Quality compliances and other Service Level Agreements
• Reviewing the performance and results of the pilot program
• Advising and facilitating the ramp up process
• Managing and enhancing Client - Vendor relationship and understanding